Refund Policy

Thank you for purchasing MH Jewel.If you are not satisfied with your purchase,we are happy to assist you

1. Returns

   • You may return most new, unopened items within 7 days of delivery for a full refund.
   • Custom-made or personalized items are non-refundable unless defective.

2. Conditions for Return

   • Items must be returned in their original packaging and condition.
   • You must include the receipt or proof of purchase.

3. Process for Returns

   • To initiate a return, please contact us at mhjewellerymy@gmail.com.
   • We will provide you with instructions on how to return your item.

4. Refunds

   • Once we receive your return, we will inspect the item and notify you of the status of your refund.
   • If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

5. Shipping Costs

   • Return shipping costs are the responsibility of the customer unless the return is due to our error.
   • If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Exchanges

   • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at mhjewellerymy@gmail.com.

7. Non-Returnable Items

   • Custom-made or personalized items.
   • Items purchased on sale or with a discount.

8. Contact Us

   • For any questions about our refund policy, please contact us at mhjewellerymy@gmail.com.